Do I have to move all my prescriptions to your pharmacy?

No. You can bring us only your specialty medications. That said, keeping your whole record in one place lets the pharmacist check interactions across everything you take, which is safer.

How long does a RAMQ authorization take?

It depends on the medication and on whether the file is complete — anywhere from a few days to a few weeks. We follow up with the clinic and keep you posted rather than leaving you to chase it.

Do you deliver refrigerated medications?

Yes, within Laval, in packaging that maintains the cold chain. We agree on a time when someone can receive the package: a biologic should never be left at the door.

I am starting an injectable treatment and I am nervous. Do you show me how?

Yes. A pharmacist walks you through the technique in private, using a demonstration device, and you can come back as often as you need. Many support programs also send a nurse to your home for the first doses.

My medication is on backorder. What happens?

We check other supply sources, tell your prescriber what is available, and warn you before you run out — not on the day of your refill.

Pharmacist checking a refrigerated specialty medication

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On request

Specialty medications

A neighbourhood pharmacy equipped for complex treatments — from the first authorization through every refill.

✓ Registered with RevAid✓ Cold-chain storage✓ RAMQ and insurance paperwork

What counts as a specialty medication

These are medications that take more than simply filling a prescription: prior authorization from RAMQ or your insurer, refrigerated storage, enrolment in a manufacturer-controlled program, or training so you can inject yourself safely. You will find them in oncology, inflammatory bowel disease, rheumatology, dermatology and multiple sclerosis. Our team handles that logistics work so you can focus on your health.

What we take care of

Payment authorization requests to RAMQ (exceptional medication, exceptional patient) and to private insurers

Enrolment in and follow-up with manufacturer patient support programs

Ordering, refrigerated storage and hand-off of your cold-chain medications

Injection technique training and a sharps container for used needles

Coordination with your infusion clinic, your specialist and your CLSC

Refill tracking, reminders and medication reviews

Two areas where we regularly support patients

These pages explain what the pharmacy actually does in each of these situations. For medical information about the condition itself, speak to your care team and see the organizations listed at the bottom of each page.

Oncology support

Treatments taken at home, follow-up between appointments, and a pharmacy registered with RevAid — required in Canada for lenalidomide.

Crohn's disease and IBD

Biologics and biosimilars: cold storage, injection training, coordination with your infusion clinic and reimbursement paperwork.

Coverage and costs

Most specialty medications are listed as exceptional medications under Quebec's public drug plan: a payment authorization must be granted before the plan reimburses, and renewed periodically. We prepare the file with your clinic and follow up on it. If you have private insurance, we help you understand your share and activate the manufacturer's support program where one applies.

Understanding the paperwork

Authorizations, controlled programs and reimbursement are what confuse patients most. Our guides explain how it works in Quebec.

How to get lenalidomide in Quebec

Three registrations, a RAMQ authorization and a pharmacy enrolled in the program: the path, step by step.

Reimbursement for biologics in Quebec

Exceptional medications, biosimilars and support programs: what determines the amount you pay for a Crohn's disease treatment.

One point of contact

You, your specialist, your insurer and the manufacturer: we connect all of them so you do not have to explain your file again at every step.

Frequently asked questions

Talk to a pharmacist

Describe your situation in a few words — a pharmacist will call you back confidentially.

A question about a treatment you are already on?

Call us: a pharmacist can answer directly, no appointment needed.

(450) 689-8181

Content reviewed by a pharmacist at the pharmacy · Updated July 2026

This page is for information only and does not replace advice from your physician or pharmacist. It is not intended to promote any particular medication. Always speak to your care team before changing a treatment.